Provego

ComplaintS

China Re, Faraday, Other Lloyd's

Complaints Policy

If you have any complaints about our service, please write with details to:

Managing Director
Provego Limited
Lasyard House
Underhill Road
Bridgnorth
Shropshire
WV16 4BB

Telephone: 01746 250026

Email: andrew@provego.co.uk

If you are dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:

Complaints Department
Lloyd’s
Fidentia House
Walter Burke Way
Chatham Maritime
Kent
ME4 4RN

Telephone: +44 (0) 20 7327 5693

Fax: +44 (0) 20 7327 5255

Email: complaints@lloyds.com

Website: www.lloyds.com/complaints

Alternatively, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.  The address is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567 (for landline users)

or 0300 123 9123 (for mobile users)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

If you purchased this product online or by other electronic means and within the European Union (EU) you may refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.