Provego

Claims

Reporting a Claim

Reporting a Claim – Guidance for Brokers

Any policy requires the insured to report claims “without unreasonable delay”. Most of our policies permit direct reporting of claims by the insured to the insurer although, as the insured’s broker, you may want to be involved. Note that it must be you or the insured that reports the claim, not the third-party. By the time a third-party reports a claim, delay has already occurred and solicitors have generally been appointed.

Reporting a Claim to RSA:

In most cases you or the insured can report the claim over the telephone. When reporting the claim you or the insured should provide the scheme reference (prefixed either RKK or RTT) shown on the last page of the schedule, together with the business or company name and the policy number. The policy number, which is prefixed “PVG”, is generally shown on the first page of the schedule.

If the insured has bought Liability cover:

To report a claim for damage to third-party property:

T: 0800 294 7539
E: liabilityclaims.manchester@uk.rsagroup.com
M: RSA Group, TPPD Claims, PO Box 256, Wymondham, NR18 9DQ

To report a claim for injury to any person including employees:

T: 0161 235 3737
E: rsacare.manchesterliability@uk.rsagroup.com
M: RSA Group, RSA Care, PO Box 256, Wymondham, NR18 9DQ

If the insured has bought own Property cover:

To report a claim for damage to own property:

For emergency glass replacement: 0845 155 1221

To speak to the out-of-hours customer care team: 0800 316 8947

All other claims:

T: 0845 674 1795
F: 01403 325889
E: propertyclaims.manchester@ukrsagroup.com
M: RSA Group, Property Claims, PO Box 256, Wymondham, NR18 9DQ

When reporting the claim, in addition to the policy and scheme numbers, please try to have the following information to hand:

  1. Your name and contact details (ideally, including telephone number and email address);
  2. The name of the person making a claim against the insured (if any);
  3. The date the loss occurred;
  4. Brief details of what happened;
  5. Your estimate of the value of the claim.

If items have been stolen the insured must report it to the police and provide us with the crime reference number.

If the insured has bought Freight Liability or Goods in Transit cover:

The insured should complete the claims form and email it, along with photos of the damage, to provego.claims@uk.rsagroup.com.  Click here to download the form.

T: 0161 235 3884 (office hours)
M: Freight Liability Claims Department, RSA, 17 York Street, Manchester, M2 3GR

Please note that RSA’s Freight Liability team will not respond to claims reports that come from the insured’s customer. The report must be made either by the broker or by the insured.  RSA’s typical response time is five working days subject to them receiving a fully documented claim.

Reporting a Claim to XLCatlin:

You or the insured can report the claim over the telephone. Notification should include XLCatlin’s policy number prefixed CRC together with the business or company name.

T: 0845 604 9726
F: 0845 604 8639
E: cargoclaims@xlcatlin.com
M: XL Catlin Cargo Claims, 14-16 Park Place, Cardiff, CF10 3DQ

Reporting a claim to China Re:

You or the insured should complete the claim form and send it, along with any photos of the incident to claims@provego.co.uk (download claims form by clicking here).

If the accident involves death or serious injury to an employee or third-party please call 01746 250026. Please have the following information to hand:

  1. Client name & contact details;
  2. Their policy number and renewal date;
  3. The name of the injured person;
  4. The date the loss occurred;
  5. Brief details of what happened.

Please note that our policy does not cover death or injury arising out of the use of the vehicle on the road.

 

➤ location

Lasyard House, Underhill Street
Bridgnorth, Shropshire, WV16 4BB
 

☎ Contact

info@provego.co.uk
+44 (0) 1746 250026

☎ TEAM

Andrew Evans
+44 (0) 7713 857968

Brad Vaughan
+44 (0) 7879 336984

David Ware
+44 (0) 7487 811974

Edd Hart
+44 (0) 7525 341963

Tim Carder
+44 (0) 7753 391664

➤ where to find us